Skip to main content
July 2023

Website Notice

  • This privacy notice (“Privacy Notice”) explains how we Transact Elektronische Zahlungssysteme GmbH, a Euronet company (“We”, “Our” “Us” ) process your (collectively, “you”, “your” or “users”) personal data (“Personal Data”) when you browse our website (“Website).

    This Notice applies only to www.epaymerchantservices.es and the subdomains under Our control.

    In this Privacy Notice, We also describe whether your Personal Data is shared with other parties and the mechanisms we have in place to protect your data.

    We encourage you to regularly review this Privacy Notice and check the Website for any updates. By continuing to deal with us, you agree to this Privacy Notice and any future modifications.

    Frequently asked questions (FAQs)

    How can I contact the company regarding my Data? To make any request or consultation, you may:


  • Who are we?

    This website is part of Euronet Worldwide group of companies.

  • What type of Personal Data is collected?

    We collect only the Personal Data necessary to operate this website

  • Why do We collect Personal Data?

    We collect Personal Data for specific contractual and legal purposes. With your consent, we also collect data for additional purposes.

  • How do We keep Personal Data?

    We keep Personal Data only for as long as necessary or as required by applicable law.

  • With whom do we share Personal Data?

    We share Personal Data with other Euronet Group companies, legal authorities, and partners where necessary to meet regulatory requirements or contractual commitments.

  • Where do we store Personal Data?

    We store Personal Data in secure locations with strict security measures in place. If we need to transfer Personal Data to other locations, we take all necessary measures to comply with legal obligations and ensure a proper level of security.

  • What are your Personal Data rights?

    Depending on where you live, you may have rights in relation to your Personal Data under applicable law. A description of common Personal Data rights is set out in section 15 below.



1. What Personal Data is collected and why?
  • The categories, sources, and reason for collecting Personal Data are listed below. Where the collection of Personal Data is based on your consent, you may withdraw your consent at any time. We do not and will not “sell” or “share” Personal Data, as those terms are defined under applicable laws. We retain Personal Data for as long as reasonably necessary to provide the Services and meet our legal obligations.

    If you have questions or concerns regarding the processing of your Personal Data, you may contact us any time at dpo@euronetworldwide.com

    We collect Personal Data from the following sources:

    • Directly from you through direct interactions and forms.
    • through passive collection of information about Your interactions, including page clicks, time spent, or other automatically collected meta-data.
    • Advertising networks, social media services.
    • Internet service providers.
    • Operating systems and platforms.
    • Data analytics providers.
1.1. What Personal Data is collected and why?
  • a)     Identifiers or Identification Data

    The Personal Data we collect from you may include name, email, telephone and/or fax numbers, residential and/or business address and other contact data (“Contact details”), title, date of birth, gender, images, videos, or signature. Device signature, IP address, Mac number, technical characteristics of your device.

    Where necessary, Identification data is only used for the described purposes.

    Purpose for Processing

    Legal Basis

    To manage your account(s) (i.e.: registration, administration, maintenance, and servicing accounts).

    Pre-contractual/Contractual obligation

    To provide advertising and marketing.

    Consent

    Contractual obligation

    To measure and evaluate your behavior using automated processing to provide you with a more personalized Service.

    Consent

    b)    Behavioral and Technical Information

    IP address, internet, or other similar network, browsing, or search activity, behavioral information (to understand the way you behave while using our products and services), browser type and version, time zone setting, screen resolution settings, browser plug-in types and versions, operating system, and platform.

    Our Cookie Policy is available here

    Purpose for Processing

    Legal Basis

    To perform analytics to measure the use of our website and Services, including number of visits, average time spent on the Website/App, pages viewed, page interaction data (such as scrolling, clicks, and mouse-hovers), etc., and to improve the content we offer to you.

    Legitimate Interest

    To undertake activities to verify or maintain the quality of the Service, and to improve, upgrade, or enhance the Service, including to administer the Website/App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

    Consent

    Legitimate Interest

    To help ensure the safety and security of our Website

    Consent

    Legitimate Interest

    To provide advertising and marketing, including measuring the impact of our emails.

    Consent

    c)     Location Information or Geolocation Data

    We may collect information about your location when you use our Services.

    Purpose for Processing

    Legal Basis

    To provide the Services to our customers with a tailored experience on the Web related to their location, such as displaying the local relevant location.

    Consent

    Legal obligation

    d)    Non-Identifiable Data

    Whenever possible, we use data where you cannot be directly identified (such as anonymous demographic and usage data) rather than Personal Data (“non-identifiable data”). This non-identifiable data may be used to improve our internal processes or delivery of services, without further notice to you.

    We may use aggregate data for a variety of purposes, including to analyze, evaluate and improve our Services.

2. Fraud Prevention

  • We have tools that protect our website for the purposes of fraud prevention and security controls. This information relates to the IP connection or the device you may be accessing from, and other relevant information that assists in the protection of the website and the information we process. 

    We may use cookies for these purposes that will be placed in your device.

3. Legitimate Interest
  • When we use your Personal Data to pursue our legitimate interests, we will make every effort to match our interests with yours so that your Personal Data will only be used as permitted by relevant law, or when it will not adversely affect your rights. Upon request, customers may request information on any processing based on legitimate interest.

    4. How long do we keep Personal Data?

    Personal Data is kept for as long as it is necessary to provide the Services requested and to comply with applicable legal, accounting, or reporting obligations. The retention period is determined based on the applicable requirements and obligations, which may include:  

    • Legal and Regulatory Requirements: Your Personal Data is kept as long as necessary to comply with all our legal obligations including without limitation, commercial, tax and anti-money laundering laws and regulations. While we store your Personal Data only for the purposes of complying with legal obligations, your Personal Data will be restricted such that it cannot be used for any other purposes. While restricted, only, when necessary, will your Personal Data be accessed. Whenever we receive a request for deletion, we will also maintain your Personal Data further to our legal obligations.
    • Customer Service and Contractual relationship (administration of customer relationship, complaint handling, etc.): We will keep your Personal Data if you remain our customer. Once we consider our contractual relationship to be over, we will proceed to restrict your data to make it available only to comply with legal obligations as expressed above.
    • Marketing: We will process your Personal Data for marketing purposes if you haven’t asked us to opt out of section 11 of this Privacy Notice or until we become aware that you are no longer interested or that your data is not accurate.
4.  How long do we keep Personal Data?

  • 5. Do We disclose Personal Data?

    Our disclosure of Personal Data for business purposes or to meet legal obligations is outlined below:

    5.1. Euronet Group

    Types of Personal Data

    Purpose

    Legal Basis

    Identification Data

    Behavioral and technical Data

    We disclose your Personal Data with Euronet and Euronet Group affiliates for our affiliates’ everyday business purposes and compliance with group obligations.

    As a result of a sale, acquisition, merger, or reorganization involving Euronet, a company within the Euronet Group, or any of their respective assets, we may transfer customer Personal Data to a third party. In doing so, we will take reasonable steps to ensure that their information is adequately protected.

    Your Personal Data is also disclosed to be able to provide you with customer service, regardless of when you require our help. To provide access to our 24/7 customer service, we must share your Personal Data with the Group affiliates.

    Legal obligation

    Contractual obligation

    5.1. Third-Party Service Providers

    Types of Personal Data

    Purpose

    Legal Basis

    Contact details.

    Behavioral and technical Data

    To advertisers or advertising networks and social media companies to place personalize placed advertisements in digital services and to adapt to consumer preferences.

    Consent

    Contractual Obligation

    *The legal meaning and list of “third-party service providers” may vary depending on the country you are based. For additional information regarding which providers have access and why they have access to your Personal Data you may reach us at dpo@euronetworldwide.com.

    5.2. Legal and Regulatory Authorities

    Types of Personal Data

    Purpose

    Legal Basis

    Identification Data

    We may need to disclose your Personal Data (including Sensitive Personal Data, as described above) if requested by a legal authority. We may share your Personal Data with legal authorities to enforce or apply our Terms and Conditions or any other agreement or understanding we may have with you.

    Legal obligation

    Contractual obligation

    5.3. Strategic Partners

    Types of Personal Data

    Purpose

    Legal Basis

    Identification Data

    We will share your Personal Data, when necessary, with strategic partners to provide you with our Services.

    Legal obligation

    5.4. Professional Partners

    Types of Personal Data

    Purpose

    Legal Basis

    Identification Data

    We will share your Personal Data with advisers, lawyers, consultants, auditors, or accountants to comply with our legal obligations and to provide our Services and our contractual obligations and best practices.

    Legitimate interest

6. Minors

7. Data Security

6. Minors

  • We do not provide Services directly to children under 18 or proactively collect their personal information. If you are under 18, please do not use the Website/App or Offerings or share Personal Data with us. If you learn that anyone younger than 18 has unlawfully provided us Personal Data, please contact us at dpo@euronetworldwide.com.

    7. Data Security

    We are committed to protecting your Personal Data and have put in place commercially reasonable and appropriate safeguards to prevent any loss, abuse, and alteration of the information you have entrusted us. We will always strive to ensure your Personal Data is well protected, in accordance with international best practices. We maintain this commitment to data security by implementing appropriate physical, electronic, and managerial measures to safeguard and secure your personal information.

    To safeguard our systems from illegal access we use secure, cutting-edge physical and organizational security measures which are continuously enhanced to ensure the highest level of security in accordance with international best practices and cost efficiency. All Personal Data is kept in a secure location protected by firewalls and other sophisticated security mechanisms with limited administrative access.

    Personnel who have access to your Personal Data as well as the processing activities surrounding your Personal Data are contractually bound to keep your data private and adhere to the Privacy Policy we have implemented in our organization.

    We aim to achieve the highest standard of data protection by adopting industry-standard measures to protect your privacy.

    8.  Profiling and automated decision-making

    When expressly agreed, we provide you with tailored information regarding our products and Services. We undertake data analysis to target appropriate communications and advertisements to you including invitations to exclusive client events that we think you may be interested in as well as recommending products and services that we think might be suitable for you.

    In some cases, we may use automated decision-making and profiling if it is authorized by legislation and necessary for the performance of a contract. For example, the automated authorization for remittance services. The legal basis to proceed with the profiling and the automated decision-making is legitimate interest.

    We also make automated decisions in processes such as transaction monitoring to counter fraud in compliance with the legal requirements related to prevention of money laundering terrorist financing and financial services. Depending on your residence, you may have a right to request not to be subject to fully automated decision-making, including profiling, if such decision-making has legal effects or similarly significantly affects you. This right may not apply if the decision-making is necessary to enter or to fulfil an agreement with you if the decision-making is permitted under applicable data protection laws or we have received your explicit consent.

9. Marketing and Advertising


  • 9.Marketing and Advertising

    Third-party advertisers provide advertisements that are displayed on our website, our App, or elsewhere in our services. Third-party advertisers don’t have access to any of the information our customers have given us directly. Typically, advertisers rely on cookies or some other web/app-based mechanism to assess which advertisements may be interesting to you. We do not place “Targeting Cookies” or enable “Targeting” and “Location” on your system without your consent.

    If you have provided your consent by accepting Targeting Cookies on the Website or enabled Targeting on the App, we may use third parties to do so (remarketing and Similar Audience features). You can opt-out of advertising by modifying your cookies settings here.

    Third parties are not bound by our Privacy Notice. To understand the privacy policy of their notices, you should visit the third-party website. You can find all the third parties that may use Cookies for targeting in our Cookie Policy.

    We may contact you from time to time (by email, SMS text, letter, or phone as necessary and according to your specific instructions) and when you have provided us with your consent to provide targeted marketing about our Services and/or our products.

    9.1. Why would you receive electronic communications?

    Depending on the country you are based in, you will receive marketing communications if you have authorized us to process your Personal Data for those purposes. That means you have opted-in during the registration process or at any time in the settings section of your profile.

    We may also send you electronic communications for marketing purposes when you have a contractual obligation with us, meaning when you are currently using our Services or when you haven’t expressly requested to not receive said marketing communications.

    You will always be informed and we will make sure that during the usage of our Services or even during the registration process, you have all the necessary information in order for you to be aware that your Personal Data may be used for that specific purpose and you will, during the registration process or during the usage of our Services be given the opportunity to expressly say that you are not interested in receiving such marketing communications. In these instances, we will remove you from our list and you will not receive any updates that may be of your interest regarding our Services and products. You will be able to opt-back in at any time.

    9.2. How can you opt-out?

    You will be able to withdraw your consent at any time by using one of the following mechanisms:

    • Go to your profile and update your marketing preferences.
    • Use the opt-out link you will receive in any of our communications.
    • By sending an email at dpo@euronetworldwide.com.

    If you have any additional questions regarding the usage of your Personal Data for marketing purposes and/or wish to start receiving marketing communications, you can also send an email to dpo@euronetworldwide.com.

    10. Description of Personal Data Rights

    Depending on where you live, your Personal Data Rights under applicable law may include:

    1. Right to Know: the right to know what Personal Data is being collected, sold or shared and to whom.
    2. Right to Access: the right to request access to a copy of your Personal Data.
    3. Right to Correct Inaccuracies: the right to request correction of inaccuracies in your Personal Data.
    4. Right to Deletion: the right to request deletion of your Personal Data where certain conditions apply.
    5. Opt-Out Rights:
      1. The right to opt-out of the processing of Personal Data for the purposes of targeted advertising.
      2. The right to opt-out of the processing of Sensitive Personal Data.
      3. The right to opt out of the processing of personal data for profiling in furtherance of decisions that produce legal or similarly significant effects concerning the Data Subject.
    6. The right to limit sensitive personal data use and disclosures to specifically permitted purposes.
    7. Right to Restrict Processing: the right to restrict processing where certain conditions apply.
    8. Right to Data Portability: the right to receive Personal Data in a structured, commonly used and machine-readable format and have the right to transmit the Personal Data to another controller under certain conditions.
    9. Right to Object: the right to object to the processing of Personal Data (i.e., for direct marketing purposes).
    10. Rights related to Automated Individual Decision-Making: the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on the individual.
    11. Right of No Retaliation: a business shall not discriminate against an individual for exercising their Personal Data rights.

    We will respond to your request as soon as possible and within the timeframe stated in the applicable law.

    For applicable rights please refer to the Regional Privacy Notice section below.

    To exercise any of your rights, you must send an email to dpo@euronetworldwide.com. To help protect your privacy and maintain security we will take necessary steps to verify your identity and may ask you to provide other details before granting you access to your Personal Data or initiating a modification of any Personal Data. When required, if we don’t have a copy of your ID or any legal valid document that proves your identity, we will not be able to answer your request.

    Be aware that some rights may not be enforceable due to business necessities or legal obligations while providing you with the Service. Your rights may be limited to comply with other legal obligations such as anti-money laundering, contractual and compliance obligations. Notwithstanding that you will always be responded to when exercising any of the rights stated above and/or any additional right you may have depending on your jurisdiction. If your rights can’t be enforced, you will always receive a proper explanation.

10. Description of Personal Data Rights

11. Privacy Complaints

© Transact Elektronische Zahlungssysteme GmbH, A Euronet Company